What underlying structural factors will affect post-pandemic healthcare in the US?

2020. Annus horribilis. The year when considerations of health outweighed those of wealth globally, though we found them inseparably intertwined as millions lost their livelihoods.

The debate about how the pandemic transformed healthcare globally and in the US will go on for eons — everything from vaccine development to regulatory pathways, health policy, continuum of care delivery, and our response — individually and collectively.

I am sure we each have our unique takeaways based on the lens with which we view society, industry, and our own personal health or…


In our current turmoil-driven world of health, in the so-called Age of Experience, will an Experience-First approach to healthcare give us better health outcomes?

This is the finale of this series on Patient eXperience — series on moving from “Rx to Px” (prescription to experience).

  1. Part I of this series on “Rx to Px” (Prescription to Patient eXperience), discussed how telemedicine and remote care delivery is transforming our day-to-day experience at doctors’ offices.
  2. Part II of “Rx to Px” (Going Beyond the Surgery for Better Outcomes) we looked at patient experience from surgical procedure to recovery — on how our health system can go beyond surgery, improve patient experience, and consequently ensure better recoveries.
  3. Part III of “Rx to Px” (Reimagining Our Medicine Cabinet…

A way to inventory our skills for deliberate diversification.

In 2020, we did not discuss how the labour force has to outrun the automation-and-AI bear. Instead, we were preoccupied with unemployment, with the pandemic shuffling the deck on jobs across industries. Rightly so. As we hit a reset on this decade (discounting 2020), our need to learn constantly has not changed. If at all, it has grown.

When was the last time you looked around your office or school to see who is doing work differently from you? Or gained knowledge or skill from a colleague, or enhanced an idea…


A car-shopping project took a turn towards musings on 21st century automotive design, user experience (UX), and Zarathustra.

Safety concerns with our lightly-used 25-year old car sent us scurrying for a new car in pre-pandemic 2020. We kept our options wide open at the start which resulted in us trying a gamut of brands and models.

n this age of electric vehicles (EV), we had to consider them. Unfortunately, other than Tesla, the other popular electrics failed our driving preferences and finicky expectations on aesthetics and UX.

I’ll focus my design notes on three cars culled from the pack —…


Two decades after the christening of IoT, what’s in store for us over the next decade?

We’ve all heard about the trillions of dollars of value at stake in the business of the Internet of Things (IoT), have heard of immense value to be captured from selling and using IoT-enabled solutions.

How do we make sense of the numerous innovations and use-cases? What lies ahead? What lessons from industrial IoT are applicable to healthcare, the toughest vertical industry innovation problem of the 21st century?

IoT in Three Waves

Let’s start by looking at IoT evolution from three perspectives — Operational Innovation, Product Innovation, and


3-days in India when The Crab claimed a beloved life, while terrorists claimed many. 3-days witnessing acts of care with keen devotion.

Day 1

2:30am:

I am stepping off a flight in New Delhi. Air is chunky and warm, overpowering me with its familiar smells.

I’m living the mundane life of an arriving passenger — navigating the pesky walkways and phone issues, to find my Uber driver.

I hear what sounded like military jets in the air. Dismissed it.

8:00am:

Called my brother. Asked him how things were. “Every hour he is deteriorating”, he said. …


In part I of this series on “Rx to Px” (Prescription to Patient eXperience), I discussed how telemedicine and remote care delivery is transforming our day-to-day experience at doctors’ offices. In part II of “Rx to Px” (Going Beyond the Surgery for Better Outcomes) we looked at patient experience from surgical procedure to recovery — on how our health system can go beyond surgery, improve patient experience, and consequently ensure better recoveries.

In this post, let’s examine if we can improve the Px (Patient eXperience) for classic prescription meds (“scripts”).

Lack of Med Adherence — Tale as Old as Time

Half of us do not take medications as prescribed. …


In part I of this series on “Rx to Px” (Prescription to Patient eXperience), I discussed how telemedicine and remote care delivery is transforming our day-to-day experience at doctors’ offices.

In this article, let’s examine patient experience from surgical procedure to recovery — on how our health system can go beyond surgery, improve patient experience, and consequently ensure better recoveries.


Much has been written about how we moved from the Age of Information to the Age of Experience. Customer Experience (CX) was deemed the winning strategy for this era, with many technology-enabled businesses winning customers over with digitized experiences (DX). Underlying that view is the secular trend to improving User Experience (UX) — popularized by the world of new technology and human-computer-interfaces.

What does all this mean for the healthcare industry? In this age of experience, there’s a lot of discussion about patient experience.

What constitutes the dimensions of Patient Experience (Px) and how to improve Px?

Are we really…


20 years ago TiVo turned the television industry on its head. Appointment TV was shaken to the core when we were empowered to time-shift our favorite shows. Rather than rushing to see our primetime favorite and sitting rooted for an hour or more, we could watch at our own time, blithely forwarding through the advertiser’s hustle.

Our communication methods alternate between synchronous — live chat (video or otherwise) — to asynchronous (mail, videos, social media) means. Similarly, our consumption of content and services too alternate — as from live broadcasts to streaming on-demand.

I had wondered when health services will…

Hari Harikrishnan

Bridging the chasm between cure and care using technology for a healthy society. #Digitization #Internet of Things #Design.

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